Privacy Policy

Last Updated: January 07, 2026

At ZYLOTECH INDIA PRIVATE LIMITED ("we", "us", "our", or "Company"), a software and IT services provider, we are committed to protecting your privacy and handling your personal data responsibly in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect personal data in the following ways:

• Information you provide: Name, email address, phone number, company details, billing information, and any data submitted through contact forms, inquiries, service requests, or client onboarding.
• Information from services: Data related to projects, support tickets, or usage of our software/IT solutions (e.g., logs, feedback).
• Automatically collected: IP address, browser type, device information, location data, and usage patterns via cookies or similar technologies.

2. How We Use Your Information

We process your personal data only for lawful purposes with your consent or as permitted under DPDPA, including:

• Providing and improving our software and IT services.
• Processing inquiries, contracts, payments, and support requests.
• Communicating updates, newsletters, or promotional materials (you can opt-out anytime).
• Analyzing website usage to enhance user experience.
• Complying with legal obligations.

3. Legal Basis for Processing

We rely on your consent for marketing and non-essential cookies. For core services, processing is necessary for contract performance or legitimate interests (e.g., security, service improvement).

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve functionality, analyze traffic, and personalize experience. Essential cookies are always active; others require your consent via our cookie banner. For details, see our separate Cookie Policy.

5. Sharing of Information

We do not sell your personal data. We may share it with:

• Trusted third-party providers (e.g., cloud hosting, payment gateways, analytics tools) under strict contracts.
• Affiliates or in case of merger/acquisition.
• Law enforcement or authorities when required by law.

6. Data Security

We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or breach. However, no system is 100% secure.

7. Data Retention

We retain personal data only as long as necessary for the purposes mentioned, or as required by law (e.g., for contracts, typically up to 7 years post-termination). Inactive data is securely deleted or anonymized.

8. Your Rights as a Data Principal

Under DPDPA, you have the right to:

• Access and obtain a summary of your personal data.
• Correct or update inaccurate data.
• Erase your data (subject to legal obligations).
• Withdraw consent at any time.
• File a grievance with us or the Data Protection Board of India.

To exercise these rights, contact us at the details below. We will respond within the timelines prescribed by law.

9. International Data Transfers

If we transfer data outside India, we ensure adequate protection as per DPDPA requirements.

10. Changes to this Policy

We may update this Policy periodically. Significant changes will be notified via email or website notice. Continued use of our services implies acceptance.

11. Governing Law

This Policy is governed by the laws of India.

12. Contact Us

For questions, requests, or grievances:

Email: zylotechindia@gmail.com

Phone: +91 70568 60655

Address:I-Thum Tower , A Office No 1005 , Noida Sector 62 ,Uttar Pradesh.